Privacy Policy

Last updated: August 8, 2024

1. Introduction

Discomer Log ("we," "us," or "our") operates the website discomer-log.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

When you contact us or use our services, we may collect:

• Name and contact information (email, phone number)
• Address and location data
• Device information and technical details
• Service preferences and repair history

2.2 Automatically Collected Information

We may automatically collect certain information about your device:

• IP address and browser information
• Website usage statistics
• Cookie data and preferences
• Referral source information

3. How We Use Your Information

We use your information to:

• Provide and maintain our repair services
• Communicate with you about your devices and repairs
• Send service updates and technical support
• Process payments and maintain records
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With service providers who assist our operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically:

• Service records: 7 years for warranty and legal purposes
• Contact information: Until you request removal
• Website analytics: 26 months maximum

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Data portability
• Withdraw consent

8. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through our cookie banner or your browser settings. For detailed information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: